Privacy Policy
Donezo Cleaning
Effective Date: [08-02-2026]
Website: https://donezocleaning.com
1. Introduction
Donezo Cleaning (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and safeguarded.
This Privacy Policy applies to:
- Our website (https://donezocleaning.com)
- All services we provide
- Customer communications, including SMS/text messaging
By using our services or submitting your information, you agree to the terms outlined in this policy.
2. Information We Collect
We collect information in several ways to provide and improve our services.
2.1 Information You Provide Directly
When you interact with us, we may collect:
- Full name
- Phone number
- Email address
- Service address
- Billing information (if applicable)
- Service preferences and special instructions
- Any information submitted through forms, chat, or email
2.2 Information Collected Automatically
When you visit our website:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referral sources
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze user behavior
- Enhance user experience
You may disable cookies in your browser settings.
3. How We Use Your Information
We use collected information for legitimate business purposes, including:
Service Delivery
- Scheduling and confirming appointments
- Delivering cleaning services
- Managing customer accounts
Communication
- Responding to inquiries
- Sending appointment reminders
- Providing service updates
Marketing (With Consent Only)
- Sending promotional offers
- Sharing service updates and discounts
Business Operations
- Improving services and website performance
- Internal analytics and reporting
- Fraud prevention and security
4. Legal Basis for Processing (Where Applicable)
We process your data based on:
- Your consent
- Performance of a service agreement
- Legitimate business interests
- Compliance with legal obligations
5. SMS/Text Messaging Policy
Donezo Cleaning may communicate with customers via SMS and SMS Frequency varies.
5.1 Types of Messages You May Receive
If you opt in, you may receive:
- Appointment confirmations and reminders
- Service notifications and updates
- Customer support responses
- Promotional and marketing messages (only with explicit consent)
5.2 Message Frequency
Message frequency may vary depending on your interaction with our services.
5.3 Message & Data Rates
Message and data rates may apply based on your mobile carrier plan.
5.4 Opt-Out Instructions
You may opt out at any time by replying:
- STOP to unsubscribe
- HELP for assistance
Once you opt out, you will no longer receive SMS messages unless you re-subscribe.
6. Consent & Opt-In Policy
We follow strict consent standards for communications:
- Consent is voluntary, explicit, and not a condition of purchase
- SMS consent is collected via:
- Website forms
- Verbal confirmation
- Written agreements (if applicable)
- Consent checkboxes are:
- Not pre-checked
- Clearly labeled
- Separate from other agreements
We maintain records of consent for compliance purposes.
7. Sharing and Disclosure of Information
We respect your privacy and limit data sharing.
We may share information with:
- Trusted service providers (e.g., scheduling platforms, CRM systems)
- Legal authorities when required
We do NOT:
- Sell your personal data
- Rent your information
- Share data for third-party marketing
REQUIRED A2P COMPLIANCE CLAUSE:
No mobile opt-in or text message consent will be shared with third parties or affiliates.
8. Data Retention
We retain personal data only as long as necessary:
- To provide services
- To meet legal and regulatory obligations
- To resolve disputes and enforce agreements
9. Data Security
We implement appropriate safeguards, including:
- Secure servers
- Access controls
- Encryption where applicable
While we strive to protect your information, no system is completely secure.
10. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or updates
- Request deletion
- Withdraw consent
- Opt out of marketing communications
To exercise your rights, contact us using the details below.
11. Children’s Privacy
Our services are not intended for individuals under the age of 13.
We do not knowingly collect data from children.
12. Third-Party Services and Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of third parties.
13. International Data Transfers
If applicable, your information may be processed or stored in locations outside your province or country, in compliance with applicable laws.
14. Updates to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with a revised effective date.
15. Contact Information
If you have questions or concerns:
Donezo Cleaning
92 Worthington Ave, Brampton, Ontario
Phone: 647-943-7290
Email: adetayo@donezocleaning.com
Website: https://donezocleaning.com