Terms & Conditions

1. Acceptance of Terms

By accessing this website or using the services of Donezo Cleaning (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms and Conditions.

If you do not agree, please do not use our services.

2. Services Overview

Donezo Cleaning provides residential and commercial cleaning services, including but not limited to:

• Home cleaning
• Office cleaning
• Deep cleaning
• Specialized cleaning services

All services are subject to availability and confirmation.

3. Booking and Appointments

• Appointments must be scheduled in advance
• We reserve the right to confirm, reschedule, or decline bookings
• Customers must provide accurate service details

Failure to provide correct information may impact service quality.

4. Pricing and Payments

• Pricing is based on service type, property size, and requirements
• Final pricing may vary upon inspection
• Payments must be made as agreed (online, cash, or other accepted methods)

5. Cancellations and Rescheduling

• Cancellations should be made with reasonable notice
• Late cancellations may be subject to fees
• We reserve the right to reschedule due to unforeseen circumstances

6. Customer Responsibilities

Customers agree to:

• Provide safe access to the property
• Secure pets appropriately
• Inform us of any hazards or special conditions

We are not responsible for pre-existing damage or unsafe environments.

7. Satisfaction and Service Limitations

We strive for high-quality service. If you are not satisfied:

• Notify us within 24 hours
• We may offer a re-clean or resolution

8. SMS/Text Messaging Terms

By providing your phone number and opting in, you consent to receive SMS messages from Donezo Cleaning.

8.1 Types of Messages

You may receive:

• Appointment confirmations and reminders
• Service updates and notifications
• Customer service communications
• Promotional messages (only with explicit consent)

8.2 Message Frequency

Message frequency may vary based on your interaction with our services.

8.3 Message & Data Rates

Message and data rates may apply depending on your mobile carrier.

8.4 Opt-Out Instructions

You may opt out at any time by replying:

• STOP to unsubscribe
• HELP for assistance

9. User Consent for Communications

• Consent is not a condition of purchase
• Consent must be explicit and voluntary
• Users may withdraw consent at any time

We maintain records of consent in compliance with applicable regulations.

10. Privacy Policy Reference

Your use of our services is also governed by our Privacy Policy:
https://donezocleaning.com/privacy-policy

11. Data Protection and Use

We handle your personal information in accordance with our Privacy Policy and applicable laws.

12. Limitation of Liability

To the fullest extent permitted by law:

Donezo Cleaning shall not be liable for:

• Indirect or incidental damages
• Loss of property value
• Delays caused by external factors

13. Indemnification

You agree to indemnify and hold Donezo Cleaning harmless from any claims arising from:

• Misuse of services
• Violation of these Terms

14. Intellectual Property

All website content, including text, logos, and design, is the property of Donezo Cleaning and may not be used without permission.

15. Third-Party Services

We may use third-party tools or services.
We are not responsible for their terms or policies.

16. Changes to Terms

We may update these Terms at any time.
Changes will be posted on this page with an updated effective date.

17. Governing Law

These Terms are governed by the laws of Ontario, Canada.

18. Contact Information

Donezo Cleaning
92 Worthington Ave, Brampton, Ontario
Phone: 647-943-7290
Email: adetayo@donezocleaning.com
Website: https://donezocleaning.com